ZenCabs respects your privacy and is committed to protecting the personal information of users(“you”, “your”) who
access or use our mobile applications,website, and related services (collectively, the “Platform”).
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use ZenCabs as a
Rider,driver, fleet partner, or visitor.
By accessing or using the Platform, you acknowledge that you have read,understood, and agreed to this Privacy Policy.
1.Information We Collect
A.Information You Provide Directly
Name
Phone number
Email address
Profile photograph (optional)
Government-issued identification (for drivers/Crew)
Driving license, vehicle details, insurance documents (drivers only)
Bank or payment details (for payouts, incentives, or refunds)
Communications with customer support
B.Information Collected Automatically
Location data (GPS during ride activity)
Device information (device ID, operating system, app version)
IP address
Usage data (ride history, app interactions, logs)
Cookies and similar technologies (website only)
C.Payment Information
All payments are processed through secure third-party payment gateways.
ZenCabs doesnot store complete card numbers, UPI IDs, or CVV details.
2.Legal Basis for Processing Information
We process personal data based on one or more of the following legal grounds:
Your consent
Performance of a contract (providing ride services)
Compliance with legal obligations
Legitimate business interests, including safety, fraud prevention, and service improvement
3.How We Use Your Information
Your information is used to:
Enable ride booking and trip management
Match riders with drivers
Provide navigation, fare calculation, and trip tracking
Process payments, refunds, and driver payouts
Verify identities and enhance safety
Communicate service updates, OTPs, alerts, and support messages
Improve platform performance and user experience
Detect, prevent, and investigate fraud or misuse
Comply with legal, regulatory, and law-enforcement requirements
4.Location Information
Location access is required to enable core features such as booking, navigation, and safety monitoring.
Location data may be collected before, during, and shortly after a ride.
Disabling location access may limit or disable certain services.
5.Communication & Marketing
ZenCabs may send:
Transactional messages (OTP, ride updates, receipts)
Service-related notifications
Limited promotional or informational messages
Youmay opt out of non-essential communications where such options are provided.
6.Sharing of Information
We may share personal information with:
Drivers or riders (limited to necessary trip-related details)
Third-party service providers (payment processors, SMS providers, cloud hosting services)
Government, regulatory, or law-enforcement authorities when required by law
Professional advisors (legal, audit, compliance) under confidentiality obligations
ZenCabs does not sell personal data to third parties.
7.Data Storage & Cross-Border Transfers
Data may be stored on secure cloud servers located within or outside India.
We ensure that appropriate technical and contractual safeguards are in place to protect your data, regardless of location.
8.Data Retention
Personal data is retained only for as long as:
Necessary to provide services
Required by applicable laws or regulations
Needed for dispute resolution, audits, or fraud prevention
After this period, data is securely deleted.
9.Data Security
ZenCabs uses reasonable administrative, technical, and physical safeguards,including:
Encryption of sensitive data
Secure servers and access controls
Restricted internal access on a need-to-know basis
However,no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
10.Your Rights
Subject to applicable laws, you have the right to:
Access your personal information
Request correction or updates
Request deletion (subject to legal obligations)
Withdraw consent where applicable
Requests be sent to: [email protected]
11.Driver & Partner Privacy
Drivers and fleet partners acknowledge that:
Trip and performance data may be monitored for safety, service quality, and compliance
Certain information (name, photo, vehicle details) is shared with riders
Operational data may be retained even after account deactivation where legally required
12.Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve functionality and user experience
Analyze traffic and performance
You may manage cookies through your browser settings.
13.Children’s Privacy
ZenCabs services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.
14.Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets,user information may be transferred as part of such transaction,subject to applicable data protection laws.
15.Third-Party Links
The Platform may contain links to third-party websites or services. ZenCabs is not responsible for the privacy practices or content of such third parties.